Our Policies
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each appointment on time.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We require that animals be placed on a leash or in pet carriers before entering the waiting room.
Drop Offs
For your convenience, ‘drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave them with us for a few hours. Usually we will ask you to ‘drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor has completed the exam, they will give you a call to go over the diagnosis and to give you discharge instructions.
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We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Scratch Pay, and cash. Estimates are gladly provided upon request.
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For your protection, (and that of others), all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.